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FAGUS-GRECON Greten GmbH & Co. KGHannoversche Straße 58
31061 Alfeld
Germany

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Support

Support

Online and Telephone Support Gives Answers to all Questions about Your Systems

Remote Support SATELLITE

With the remote support SATELLITE GreCon experts are available to you in case of urgent questions or a possible disturbance of your GreCon system worldwide. We help you to make your GreCon system available again by safe, simple and fast telediagnostic ser

24/7 Service Hotline

Questions may occur at any time. Qualified staff with comprehensive experience in the practice is available to you 24 hours the day, 365 days a year. Special service hotlines for the GreCon product groups - spark extinguishing technology, measuring systems and mat scanners - ensure a direct line to our experts.

Spare Part Service

In the case of a disturbance, the necessary spare part has to be available quickly. We will advise you in the run-up on storage of the most important spare parts for your GreCon systems. In such a manner that your warehouse is optimally organised for a high degree of availability of the systems at low storage costs at the same time. If at some stage, speed is required, we shall advise you in the identification of the necessary spare part and provide for immediate despatch. Through stocks at our service bases and with our partners, many spare parts can reach you without long transport times worldwide.

Disturbance Elimination

In the case of a disturbance, the GreCon service network is available to you on site at your premises. Worldwide service bases and partners enable quick help whenever and wherever it is required. Our experts in the support centre co-ordinate the assignments of the specialists and provide at the same time for the provision of any necessary spare parts.