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FAGUS-GRECON Greten GmbH & Co. KGHannoversche Straße 58
31061 Alfeld

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Online Support for Your GreCon System: Safe, Simple and Fast

  • ■ State-of-the-art online telediagnostic service system with clear online report
    ■ Access logging and storage of all information  in a local database
    ■ Standardised remote connection
    ■ Access by GreCon to the customer‘s network via HTTPS port 443 after approval by the customer
    ■ Highest certified security standard
    ■ Exclusively outgoing connection 

    Moreover, you can increase the availability of your production lines by having SATELLITE online checks done on a regularly scheduled basis.

  • ■ Service request is triggered by simply pressing a button
    ■ User-friendly hardware and software 
    ■ Clear, structured storage of system documentation that is automatically updated
    ■ Easy and clear administration of all service events using system documentation
    ■ Compatible with all common IT systems

  • ■ Short reaction time
    ■ Direct connection to GreCon service experts via conference centre

Benefits of GreCon SATELLITE

  • Increased system availability and reliability
  • Faster detection of faults and their causes
  • Troubleshooting without your intervention
  • Better preparation of service visits
  • Minimisation of service costs
  • personalized online access

The Solution

  • State-of-the-art online telediagnostic service system
  • User-friendly hardware and software
  • Highest certified security standard
  • Compatible with all common IT systems

Remote support SATELLITE offers worldwide support by GreCon experts in case of urgent questions or trouble with your GreCon system. We help you to make your GreCon system available 
again by safe, simple and fast telediagnostic service. The access to the data history allows us to identify the cause for the fault faster and more precisely. With  GreCon SATELLITE, service visits can be prepared in the best way possible and may even be avoided.
We offer you a reasonable flat rate. With SATELLITE FLAT, you get unlimited remote support by your GreCon expert. Your advantages: easy, annual charging, full cost control, no hidden or additional costs for remote support. We will be pleased to submit an offer to you.

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27.05. - 31.05.2019 | LIGNA 2019 | Hanover